I called Bell Canada to get an answer to a simple inquiry. As I am submitting this complaint, I have already been on hold for 1 hour and 3 minutes. At the 1 hour and 5 minute point, my call was finally answered by an actual person (although they didn't speak English very well). I asked my question, which was very brief and only required a simple yes or no response. Before responding, the customer service rep asked if she could look at my account to see what services I have after providing me with my answer. I abruptly said NO, that I just want my answer so that I can hang up after being on hold for 1 hour and 5 minutes. Her response to my question was yes, I thanked her and hung up. Any other company would be quickly out of business if they knowingly left their customers on hold as long as Bell Canada does on a regular basis. I am waiting for the day when I receive a courtesy call from Bell Canada about a new product or service so I can leave them on hold indefinitely.
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