Complaint / review / scam report
Bell Canada
Poor repair service

My neighbour had issues with his phone last Thursday and had a Bell Tech come to fix it. It did get fixed but the Tech caused our phone to have no dial tone. I phoned Friday and went through the automated repair service booking. When it asked for an alternative number it only allowed 3 digits so I went to customer service to make sure they had a number in case. The man, who spoke little english, hung up on me. I sat around all Saturday because the computer booking said the guy would come between 8am and 5 pm. At 4 pm I called to check the status and a representative, who once again did not speak english said it was on in the system and that the guy would come Sunday between 8 am and 5pm. I told her it was her systems mistake and that I would like them to narrow down the time so another day was not wasted. She said she cant do that and I asked to speak to a manager. I was then put on hold. After 2o minutes of waiting I hung up and called back. The new guy said I couldnt speak to a supervisor and there was nothing he could do. My brother then proceeded to call Sunday night and the guy said once again a tech would be here between 8am and 5pm. No one showed up on Monday and there was once again no record of the problem. Bell seems to think the phone is not needed and that customers do not matter. So its been 5 days with no phone thanks to Bell and their horrible employees.
Author: Contact with Author

Offender: Bell Canada

Country: Canada   Province: Ontario

Category: Telecommunications

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