Complaint / review / scam report
Bell ExpressVu
Unauthorized account change

In July of 08 My common law spouse transferred HIS T.V service(Bell Expressvu) to another address and had the phone dissconnected, We had the so called ONE BILL . He requested to have the satellite transferred to a different address and phone cancelled they talked him into keeping the phone and transferring that to his new addy.

I called and requested that the internet and I stressed to the Person who could barely speak english (probably had no idea what i was saying) that only the internet was to remain in my name and remain at the existing addy. Later I then requested telephone service. which was no problem.

It wasn't long after that that I began recieving a bill for Bell Express view and when my ex- partner began calling to fix a problem they could not give him any info as his name was not on the account. So here I was recieving Bills for a service I did not have, and how my name got on that account is beyond me.

I attempted several time to call and rectify this to no avail, All my responses were you name is off the account and you will no longer recieve any further bill for that service. And of course all these people that I did speak to had a very thick accent that I could not understand and I am positive that they had no clue as to what I was saying . There is a Huge Huge language barrier which Bell (a multi million dollar company should fix)

The last time I attempted to speak with Bell I was told that I need authorization from my ex commom law spouse to have the account put back in his name, well my problem with that is THey didn't need authorization to switch it to my name in the first place after all I did stress that only the internet service was to reamin in my name and at the existing addy (I think a 5 year old would even understand that)

Now that account is with a collection agency which I am avoiding and I refuse to pay as I am not going to pay for a service I never had.

further more if they (bell) can switch the name on account without my authorization they can switch it back as it was there mistake in first place.

Although this may sound racist I assure you I am not however bell should have a better screening process when employing people of another nationality they need to make sure that these would be employees can understand and speak english;
Author: Contact with Author

Offender: Bell ExpressVu

Country: Canada   Province: Ontario

Category: TV & Radio


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