Complaint / review / scam report
Direct Energy

Had a problem with my furnace, smoke coming out of the vents called Direct Energy in Orangeville Ont . The technician came out and immediately started going on about this could cost a few thousand to correct, he installed a new control board and said the furnace needs a cleaning, which I booked a cleaning that afternoon, He did mention that if the cleaning technician ( his partner in fraud ) finds the smallest problem he will shut the gas off. So, the cleaning technician comes in on friday morning, he wasnt at the furnace more then 5 minutes comes upstairs says I have bad news your heat exchanger is defective turns off the gas and gives me a card for the Direct Energy Salesman ( partner #2 ) he says my carbon dioxide measured 37 ppm . I call an independant heating and cooling technician he comes in Sat morning, the minute I mentioned that my gas was shut off by Direct Energy, he actually named off both technicians that have this scam going . He takes my furnace apart finds nothing wrong at all carbon dioxide measured 0 ppm at all vents in the house turns the gas back on, He takes a camera and shows me the heat exchanger no cracks or anything . The inspection from him costs me $50.00 on a plan that I have from CIBC on my mortgage protection plan . He said that that this team has replaced at least 100 furnaces in Orangeville Caledon Brampton that really did not have to be replaced, The warranty on a Keeprite ( builders furnace on new homes ) is 20 years on the part, not labour

I am so pissed off canceling plans at Direct Energy first thing in the morning, also I am going to get a supervisor to explain why I need a furnace . disgusting behavior everyone gets a kick back from the installation of a Direct Energy Furnace Beware
Author: Contact with Author

Offender: Direct Energy

Country: Canada   Province: Ontario   City: Orangeville
Site: [email protected]

Category: Business & Finance


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