I had my post winter maintenance last may, crack in the heat exchanger. OK, so i bought new furnace from them, heating maintenance was to be removed then and there, oops!! I guess they forgot, called 3 times throughout the year to re- cancel maintenance, but the last time they finally told me i missed the cut off time to cancel. Ya know sometimes i wonder if my old furnace was really screwed or they just needed to make a sale, who knows. Our government really needs to keep an eye on these guys, I have a few more complaints but I am too mad to sit here any longer... just thought i would throw this in, I`m sure there is many many more out there alot worse. YIP theys is crooks, yes they is :)
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