Complaint / review / scam report
Bell Mobility
Customer Service

I ordered a new phone on Sept 12th. My credit card was charged on Sept 27.

Phone did not arrive by Oct 16th. Bell Mobility allegedly sends a second phone and charges my credit card again.

Phone did not arrive by Oct 29th, Bell allegedly sends a third phone and charges my credit card again.

On Oct 30th Bell ports my phone number from my old service provider to one of the phones they allegedly sent (but I have not received. They tell me it is my problem and I have to fix it by arranging to have my number ported back to my old provider. I have not been successful at this yet

So today I have $600 in charges on my credit card, no new phone, and have not had cellular service on my old phone since Oct 30th.

The bell mobility web site has a form to fill out to escalate a complaint. I did this on Oct 28th - no one has contacted me.

I've spoken to customer care multiple times, twice I've had promises someone from Small Business Team would contact me within 24 to 48 hours - no one has contacted me.

My invoice has a 1-800 number on it. I've called it twice and left messages. One one has replied even though it says someone will within 24-48 hours.
Author: Contact with Author

Offender: Bell Mobility

Country: Canada   Province: Ontario

Category: Electronics and household app.

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