So, I figured after arguing with a CSR Supervisor for over an hour this afternoon, I'd write something to add to this long rant on Bell Canada.
I am on a prepaid service for over a year non subscribing to a 2500 text message per month plan. This was great for months and months until the 22nd of October. This is when I realized I was being charged for every text message I've recieved between the 22nd and today. Considering I hadn't recieved any message or letter or anything about these new charges, I wanted to be credited back for this. Although I know I had been charged for more than the 100 text messages left in my Inbox, that is the only money I asked for because it's the exact number I knew, so I figured $15.00 would be quite fair in return for the charged messages with no notification.
I then went to an Aliant store and had been told that I would have to call Customer Service for any help, which I understood but it unfortunately had been closed. So I waited until today. I called and got a hold of some young girl who told me there is nothing she could do and that it is a self managed account, so I "should of known" about the new texting charges. Should of known? I was unaware that I would have to visit Bell each day to make sure they did not decide to add a new charge. I then figured I should just talk to a supervisor and the young lady agreed.
After waiting about a half hour on hold, I finally got through to a supervisor. This lady procedeed to tell me that I should of known about the charges. I explained that I hadn't recieved any notice about ANY new charges and didn't realize I should call Bell each day to find out about any changed. She talked more about many things that made no sense, and the decided to tell me that I had a "No Mail" indicator checked. Which in my point of view, meant "No, I don't want to hear about any new services you are offering and I'd like to keep the Long Distance plan I already have." But in her eyes this meant that Bell does not have to notify you of any new charges directly related to your account. After arguing with her more and more, she decided she could credit my account $5.00 as a "PR Gesture" Obviously, I figured that was ridiculous and we argued more and more with her talking over every word I said. She told me I was irrational for asking for $15.00, which I thought was minimal considering I was charged for more than that unknowingly. After her yelling at me some more, she decided that she could move the credit up to $10.00, and obviously I was still upset with this. I told her, if I can't be credited for the amount I had been charged for atleast, I'd have to go with Rogers or Telus. I was OUTSTANDED by her answer for this one. Her exact words, "I guess that is what you'll have to do." WHAT?! I couldn't believe that the Bell Canada Customer Service Supervisor just told me to leave the company and go with a competitor, all because she wouldn't credit me the minimal amount I was asking for. So we fought some more and she proceeded with a bottom line of "It's either $10.00 or nothing." And was about to hang up on me. Obviously I atleast want something before this woman hangs up on me, so I stated that I want the $10.00 and for it to go down on record that this is not satisfying me as a client, and I am moving companies, and this small credit isn't a "shut me up" She then decided to hang up on me.
After all this, I only ended up with a $10.00 credit still, but I've emailed Bell, and I'm hoping for them to help me out a bit. I'm amazed at what has happened to Aliant because of Bell. It had always been known as one of the best phone comapnies in Nova Scotia, and is now the most hated.
0 comments