Complaint / review / scam report
Home Phone/Satellite/Fax line/Mobile Phone
I have been on the phone with Bell for hours on end the past couple of weeks, came home one day to no home phone, and no internet, was told it would be two days before anyone could even have a look at it, I work out of my home on the phone and internet so there goes working for two days. That phone call took 2 1/2 hours after being disconnected and transfered and waiting times on hold. Once it was finally fixed, at a street box the repair person said it took a couple of minutes he didn't understand why I had to wait 2 days, he was in the neighbourhood the day before. He didn't even have to come into our house to do any of the work. Our satellite service is horrible, it pixelates constantly of course there is nothing that they can do, we call and they tell us it could be the PVR but since we own it we will have to pay for the service call, we don't own it and that is the reason why but it seems to be too difficult for them to make that change in our account although when it comes to the monthly billing they never seem to forget to bill us for it. I tried to return a satellite receiver that we are no longer using to our local Bell store, nope not possible because they actually don't communicate with Bell???? I had to call and request a return, it will be 5 business before the box I need is sent to me, but I have already received the threatening email that says they will charge me for the receiver if it is not returned within so many days. I TRIED TO RETURN IT THEY WOULDN'T TAKE IT. The other receiver we have took 3 days and 3 phone calls to get it working, I guess if you don't use it on a regular basis they will disconnect it, oh you still pay for it, it just doesn't work anymore. July 1st my husbands cell phone was stolen from his car, the first thing I did was call Bell to have it disconnected, well it was quite amusing to receive a crank call from that same phone last night (July 17th), it took 4 calls to Bell to finally get a person on the phone, the first three times I just got "Thank you for calling Bell" click. The tech could see that the request was put in on July 1st but has no idea why is wasn't disconnected. Were there any charges? Who knows, he nor customer service this morning are able to tell because they are closing off the bill and it will be 2 weeks before they can do anything about it, I believe that will be about the time they have already taken the money out of my account. Oh by the way it was made perfectly clear that we still have to pay for the service even though we had it disconnected, well at least we tried to have it disconnected. Fax line well that wasn't near as bad, they were nice enought to tell me we had a second line coming in and the number for it so we could use it as a dedicated fax line, well in true Bell fashion they did not actually set the line up so that it could be used as a dedicated fax line, so once again that required more calls to Bell to get that straighened out. And why is it even after you have been transfered for the third time do you have to verify who you are and give them your address?
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