Canada-Complaints.com » Telecommunications » Complaint / review: Rogers Mobility - Poor Customer Service | #151

Rogers Mobility
Poor Customer Service

My mom had a cell phone with them over 3 years ago which she lent out to my sisters boyfriend. He racked up a large bill that went unpaid for a couple of month. As soon as she found out there was a bill outstanding she paid it off and cancelled the phone. A couple of weeks ago she went in to see about getting a smart phone from them as well as one of the ipad things. They told her they would not sign her up for a three year plan with both items due to the over due bill from years ago that went unpaid for a couple of months. They told her she could get one of the items but not both??? weird I know, so she went to another cell phone company who were more than happy to sign her up and offer both items rolled into one plan for her. She then called Rogers to try and clear this up so if she ever decided to go back with them that she wouldn't have this embarrassing issue. They flat out told her she was out of luck and when she requested to speak to a supervisor they said no and no was final. I think this is a ridiculous use of power and will be searching for a contact number higher than those published on the sites as she should not be thrown under the bus with their customer service reps. If you have any advise on how we should proceed that would be most appreciated.
Thanks.

Date:

Company: Rogers Mobility

Country: Canada   Province: British Columbia   City: Victoria
Site:

Category: Telecommunications

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