I have a 20 year old daughter with an aquired brain injury who lives in the apartment of our house. She forgot to pay her phone bill and then panicked when they called. I paid the bill for her through my bank on several occasions and there is a record of those transactions. Anyways Virgin Mobile cut off her phone and then continued to bill her for service she is not receiving. They are aware of her disability. So there solution to this is to give the matter over to a collection agency (ICORE) who are now calling my house daily at 7am to collect. This is outrageous! I know she will be terrified to speak to an agent and as such I will ghave to deal with them.
I am upset that they are taking advantage of a disabled woemn instead of trying to work with her.
Signed
Mrs S MacPhee (Amanda's mother)
0 comments