Oh where do i begin!!! This all began 9 MONTHS ago when i ordered a bed from cymax online. First, in september 2007, they sent me a bed with missing pieces and broken parts. After arguing with them for 5 long months i finally got replacement parts. But the replacement parts were faulty too. The holes didnt match up with each other making assembly IMPOSSIBLE. When i asked for a refund, they refused!!!!
I am now taking this up with my bank and disputing the charges and i have reported them to the BBB which is what i recommend others do in this situation because they will not be giving you a refund even if they send you defective parts and it takes 9 months to get them. Also do not deal with shima j or john f. they are both incompetent idiots who dont care at all about customer service. I asked john f for the companys presidents name and # and he said" if mc donalds messed up your order would you call the president? " this man compared a 300 dollar bed to a cheeseburger at mc donalds!!! lol!!! idiot!! shima j also claims to be the "owner" but lacks the ability to care about customer service. Please check out this companies MANY complaints online before purchasing any product. thay sell defective products then refuse to make it right. BEWARE CONSUMER!!!!!