I was looking for a coffee table, and chanced on Cymax Stores. The coffee table made by American Drew was considerably cheaper than other sites, and the shipping was free.
The order was placed on October 24th, 2008 and the shipping was supposed to be in within 3 business days. After approximately 2 weeks I called the customer service number on their website, and was unable to get through so I left a message and the machine said that a representative would get back to me the following day. Ha!
Never having heard back the Cymax, I called again. After holding for about 10 minutes, I was put onto the "Leave a Message" link again. Not being fooled again, I waited a day or so and called again. I reached a customer service rep who said that the item would ship "shortly".
Needless to say, I did not receive my coffee table shortly. To make a long story short, I called and called and called, and the customer service department, lied and lied and lied. Someone actually had the gall to tell me that the item shipped on what was Thanksgiving Day...
My coffee table finally arrived after I contacted my credit card company and complained. Cymax had been paid for the coffee table within a week of my order. The bank got in touch with Cymax December 18, and miraculously my table arrived just a a day or two before Christmas.
I will never order anything from Cymax again. It is my belief that the only reason I received the coffee table was, because my bank intervened. Attention consumers you need Cymax like the plague!
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