Ordered a futon through morefutons.com (owned by Cymax Stores) on 8/4/08. They billed me on 8/8/08. Of course online the information stated that the item would ship within 5-7 days. After 9 days, I called asking for any tracking/shipping info they might have. I called on three separate days, and on each subsequent day, the customer service representative (Stephanie, Jason, and Donahue respectively) all told me the same thing - they could not contact the manufacturer for any kind of shipping info. Alarms went off in my head at this point.
I googled "Cymax Stores" and of course a large number of reports came up about Cymax shipping items months late, shipping damaged items, and not replacing or refunding orders. I called Cymax again stating I wanted to cancel my order. Of course the representative gave me some b-s answer about having to check with the manufacturer to make sure the order had not shipped, otherwise he would have to charge me for a return. I laughed and told the guy to literally f-off and give me my money back. I then called my bank and filed a claim.
Buyers - this is a scam business. They will take your money and make up a web of lies about your order in order to scam you into thinking there is a problem with shipping or other things.
Do your research: Google "Cymax Stores". Check out the terms and conditions portion of their site: its all jumbled, shady, and makes no sense.
While the site looks legitimate on the surface, it is in actuality a huge scam.