As usual this company is giving misinformation on rebuttal. i have a private investigation agency, i also have a pipefitting ticket where i go to northen alberta to work, 2 to 3 weeks at a time, 4 or five times a year. they wrote this misinformation without talking to me. this seems to be the norm for this company. in my order in the comments space i informed them that do not ship ups, now they say its not there. just like they said i put the wrong address. a person named gerprit said he was starting a trace to me on the phone. he did not.
they did not phone the lady whom i talked to at the address they sent the package to. even though i gave them all the information. she did not recieve any package she said to me.
...on the order for it says if the CREDIT CARD address and the SHIPPING address are not the same they will contact the person, they did not.
cymax response: In your case, because the address on the shipping address was the same as what was indicated on your billing address, it had qualified to pass through this security measure and thus proceeded to process.
here it is in black and white, they did not follow company procedure.