Canada-Complaints.com » Electronics and household app. » Complaint / review: Cusinart Bread Maker - Parts | #1901

Cusinart Bread Maker
Parts

Not happy with Cusinart: Bread maker: Shaft seal assembly fell out of the bread pan, and I had to order an entire new bread pan, as they don't sell repair parts for the internal parts. This is unacceptable! I have written to them about this, but seems they don't care to reply--maybe that will change? Also, this should have lasted longer before failing, (we don't use this product very often), and although I'm not certain, it seems a small component like a "C-ring" may have corroded away causing the failure. Perhaps it was made of steel rather than stainless steel? (there was discolouration in the dough where the paddle sat before the assembly fell out), I don't know, but what I do know is that I now have a perfectly good bread pan that I cannot use, and I had to purchase a complete new bread pan with the shaft seal assembly since they do not sell any of the minor parts, which should be available, and would cost less.

Date:

Company: Cusinart Bread Maker

Country: Canada   Province: Québec

Category: Electronics and household app.

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