On August 11th 2012, we bought a Bedroom Set and initial delivery was on time, but when they tried to assemble it they found out that there were some parts missing. They told us to call customer service to know when the missing parts would arrive. Initial information was that they would arrive in 3 to 4 weeks, later they called us back saying the estimated arrival date was September 26 but parts didn´t arrive that date, when asked they said it was only an “estimated” date and that parts should be in the week after. When called on Oct 4th, they said the new ESTIMATED arrival date is November 2nd, so the truth must be they have no idea when the parts will come, if they finally will. When asked for procedure to return they explained they have a No Return Policy. Definitely never buy at ASHLEY again.