I have shopped at Futureshop (also known as and owned by the same operators as BESTBUY for those who do not know - SAME COMPANY) and they were rude, pushy, and dishonest when telling me about the products. I have recently found out that futureshop / bestbuy scams people into thinking they do not make 'commission' as they make money from the PSP (warranty) that they try to sell you (they call it a 'bonus' instead to cover it up with bestbuy. This is what seems to have happened when I was trying to get information on a TV and all they wanted to do was sell me additional stuff I didn't need. It made my whole experience crappy. I don't want to spam on this website so if you do a search for one of the names that "sux" on the internet I am confident you will find hits about the poor nature of this company.
Its also funny after looking at multiple locations in many of their stores, the company it looks as if they hire 'cheap' foreign labor which might account partially for their bad service and inability to communicate in additional to their ethical issues.
Please for the love of goodness do not shop at these 2 businesses.