This year I have brought a number of products from your company and am shocked at the poor level of customer service to say the least.
Only a few months ago I purchased some audio equipment and installation, only to turn up and be informed your sales representative had failed to book it. Naturally I was angry, however to top it off, your installer said it wasn't his problem and that I would have to rebook. After 30 minutes of arguing with various members of staff including a manager, they decided they would do it that day. Seriously this is poor service to say the least, in fact arguing with the customer and saying its my problem is about as bad as it can get.
If that wasn't bad enough, lets move on to my second experience of your companies wonderful service. On December 25/10 I decided to buy a Sony car stereo (I must be mad after my first experience with you). When i say buy, I mean tried to buy as after 2 days I still haven't been able to purchase it. I have tried 2 credit cards, wasted hours on the telephone waiting to speak to an agent and then going around in circles time and time again. They check my credit card details, they match, you then send me an email 5 hours later saying to call back. I call back your systems are down, I give a new credit card, it doesn't go through and on and on.
To end this matter I took the opportunity to speak with a very rude supervisor named Renee whose staff ID is 1076. Like your installer, she is very rude and agressive and likes to blame the customer for the problem. She didn't want to help, didn't apologise and didn't at my request let me speak to her superior (you must really train your staff well).
As your systems were down yet again you couldn't put my credit card details through there and then. She said I would need to call back. I declined and asked for her or a colleague to call back, she declined, I asked 10 more times, she declined. Apparently 'company policy in busy periods not to call customers back even though they are unhappy'.
So, I write to you requesting you sort this out and give me some incentive else I will never set foot in a Bestbuy or Futureshop again. There are plenty of other companies out there who want my money, the choice is yours. There is nothing wrong with my credit cards and I don't appreciate the time I have wasted just trying to buy a product online.
I refuse to call back as I have already called 6 times and I am seriously unhappy with your company right now and do not even expect a reply.
Reply:
Thank-you for contacting Best Buy advising us of the issues you have been having.
We apologize for the frustrating experiences.
We have checked your order # 41721327. When we call your Financial Institution to verify the billing information on your order, we are being advised that these cards are debit cards and not credit cards.
When placing online orders, you need to use a credit card.
When calling us, instead of using the automated system, you can call 1-866-237-8289. Choose your language option, then press #1 for bestbuy.ca inquires and then press #5 to speak to a live agent.
Wow great response best buy, sounds like you didn't even read my email and for the record I used a visa credit card and even said I wouldn't ring back... say no more
0 comments