I bought over $3, 000 worth of electronics from BestBuy. I had trouble activating my account.By the time the problem was straightened out I had "lost" 3, 000 points because I couldn't use them because I couldn't activate my account. I emailed their consumer service department and they said "Sorry, the account was active (but I couldn't GET INTO it)" My problem. The points have an expiry date and I knew that. I just couldn't get into my account before they expired. BestBuy is too cheap to allow me points I've earned. I was a good customer-- $3, 000 over 4 months.
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