Complaint / review / scam report
Bell Mobility
BAD Customer Service. Additional Service Charges

I just got off the phone. The customer service is so bad of the contact centre its just unbeliveable. They polices in place is so wrong and its not of any benefit to the customer but profit for the business. I called for additional charges. They have written some kind of a note on my account saying that they won't reverse the service fee even when its not my fault. They told me to go to a store to fix the problem. They said that they don't understand why l don't want to go to a store. I wil tell the REASON. Its because the CCC was put in place to serve the customers and solve the problems. THey were put in place to make it more convenient for the customers to get their problems fixed, BUT it seems like that the CCC is there to just be for the sake of and make their lifes easier by telling us where to go instead of finding a solution. I was on the phone for 20minutes. When l asked him name his tone chaged and he gave hims E#: 6031541. Then l call again and l;m on the phone with someone else and they are able to fix the problem. Why is it so hard for them to just do it first hand then making the clients mad and make them doubt their choice of the phone company. I was plannig on solving this problem and no the second ajent l talked to she started selling me her product. Its about time BELL MOBILITY that you get your stories correct across the board then...Also, l was plannig on asking to get the internet ant their cable connections but no more l would reither pay more and get great customer service then be with BELL MOBILITY.
Author: Contact with Author

Offender: Bell Mobility

Country: Canada   Province: Alberta   City: Edmonton

Category: Electronics and household app.


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