Well since I am 4 years with shaw and i never had any other providers i really was tempted with the promotion that they had optick tv-Phone-optick internet i called 20 days before my next bill with shaw and set up for the 18th of the following month than the day i took the day off from work but nobody showed up, when i called they said that the technician was on his way to give more two more hours, than after that i did call again but they said that they have been but nobody was there so in short they kind called me a liar, when i called again to complaint about it and have rescheduled then directed me to escalation manager Glenora witch she seemed a nice person but not very knowledgeable about the situation so i explained what happened and she said that would look in to it and call me the next day never heard again so i call again and this is now going on for over a week, i really see why telus has a bad name for customer relations and even cant get new client all i wanted is get the services that they were promoting and switch from shaw that seemed to be getting to expensive for my budget.
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