I phoned their 310 mytv line to complain about losing moving channels. I was phoned back by a 1866-488-8484 number. The tech
(probably from the philipines) informed me that this was a 1 month promo. I was given a 18.. number to call. I used the house phone and cannot pull it back up. That number redirected, telling me to call 101 45787 for 3.99. Surely, this is a fraud, perpetrated in the philipines, after local business hours, by THEIR OWN STAFF. It is either that, or their phone system has been hijacked after hours. Or their call back system is being hijacked after hours. Either way, directing a customer to a 1800 number which has changed, and then telling them to pay 3.99 for... is illegal. Further, when I set up my account with Telus, I asked for the movie and sports package. IT should still be there. This is very unproffesional, and leaves me with serious concerns about how secure telus, and our information in their systems, really is.
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