Canada-Complaints.com » Telecommunications » Complaint / review: Primus Canada - Extra hidden fees | #7299

Primus Canada
Extra hidden fees

As discussed on phone with Supervisor on Dec 14, 2010 termination fee was waived. Modem is being mailed back paid by customer. Representative agreed to no termination as account was cancelled within 30 days of start of service. There is a cancellation fee of $75 on billing. They charged for 2 month of service not one.

It took over 3 weeks for service to begin. We were moving at end of December and there was a "move" fee. A fee for mailing back the modem. A fee for cancelling. A fee for a paper bill. A fee for UPGRADING services-we wanted to be broadband not local and rep wanted an upgrade fee.

Date:

Company: Primus Canada

Country: Canada

Category: Telecommunications

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