Complaint / review / scam report
Telus
Misinformation

I switched to Prepaid from a monthly plan with Telus. They told me I had to buy the 'prepaid kit' and could not keep my old number. After it was too late I found out they flat out lied to me in order to get commission. I could have kept my old number, but if they just do a transfer, they don't get commission, whereas if they do a new connection they do get commission. The knowledgeable woman I talked to on the Telus hotline told me this (it's called a DiRe - Disconnect/Reconnect). I think it's a sign of poor integrity when a company gives customers misinformation to benefit themselves at the expense of their own customers. Otherwise I have been happy with Telus but want to get the word out so it doesn't happen to another unsuspecting customer!