I worked for Telus through Futureshop. They seemed okay at first, because I got employee benefits and didn't have to use the public customer service.
I always assumed that the public customer service was as reliable as their employee service. Regretably I once told customers that Telus was a good provider.
After I left Futureshop I realised that Telus is deceptive and in no way cares about thier clients.
My biggest complaints are Signal and Customer Service, the two main things you pay Telus for. These two attributes co-operate and together form the most hideous circle of customer frusteration ever known to mankind, or as they call it, "Client Care". Basically it's Telus' way of worming out of any and all forms of accountability.
When I called Customer Service to report my poor Signal Quality and often dropped calls, I was put on hold for over 2 hours before my call was dropped. Good thing I bought that grossly overpriced ($45.00) car charger or else this 2 hour hold would never have been possible, thanks Telus!
Brilliant. Telus uses thier poor Signal Quality to drop the clients who are determined enough to wait through the hold. Even if you are crazy enough to wait the potential 2 hours, they may just as well accidentally hang up on you as has happened to me.
I'll mention that Telus purposly blocks the ability to customize ringtones, apply your own games, or transfer images even if the phone is technically advanced and perfectly capable of doing it. They will, sell you only thier stuff off the confusing mess of a website. But basically, why buy a Telus touch phone like I did if you can only do what the average 1980's shoe phone can do?
Also, Telus employees make ~$40 dollars ontop of thier hourly wage for signing you up to a 3 Year plan... if you were wondering...
If I could do it again, I've realised those commissions I've made are not worth the suffering I have laid upon my customers.
Sorry to you guys out there.
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