This is a unanswered email from Telus
ATTENTION ONTARIO PREPAID CUSTOMERS
If you are having a issue with sending and receiving text and picture message call them and complain it is known to them but they are still selling the broken service to ONTARIO CUSTOMERS
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Hello Darren or anyone who receives this..
I am writing to you in hopes to get some things changed. First off I have to say you have the worst customer support I have ever seen and being in the customer service field for 20 years I can say that the service level is at about 1 of 10,
Problem:
I have been buying text250 for my phone since Feb 2010 and it hasn't been working we are trying to run a small business and have lost customers due to lack of communication due to the failure of the text message service. I have made many calls and and have been lied to several times by customer support and technical support all giving my different lies to what the problem was. I cannot send a text more then 109 characters and if i try it fails and I have to write the whole message again. So this has me sending multiple texts wasting my time and money. Also when someone sends me one more then 109 characters it comes in as MMS and tells me to go to telusmobility.com/snap to retrieve the message with no option to download to my phone Forcing me to go to a internet connection and download the message really this is unacceptable. Last week I had workers on a job site sending me pics of a important work related issue the bloody thing again came in as a picture message and had to be downloaded so being on the road at the time I had to go to a internet cafe pay more money for something I already paid for and download the picture and would also like the mention the page was down couldn't login to the TELUS site for 20 mins.
Reasons Ontario wide outage (why sell service that doesn't work agent replied i don't know), I may have dropped my phone, Rolling hot pockets in downtown Ottawa, My phone model has issues (why sell phone that doesn't work)
Resolution Wait till its fixed we do not guarantee any of our services so we will not be compensating you for anything. I was told to shut up and be quiet and promised call backs twice and no reply this happened during calls to customer conflict team REALLY they are the most ignorant people I spoke to even the front line agents weren't as rude.
I want to be compensated for this... I cant believe your company treats people like this I have monthly plan with Bell and never had problems I went to TELUS for the pricing biggest mistake of my life I am looking for another phone right now for my daughters birthday was going to go with TELUS but not now I will buy her Rogers phone better plans better service...
My question is WHY ARE YOU SELLING A SERVICE THAT YOU KNOW ISN'T WORKING, I HAVE BEEN TOLD THE SERVICE DOESN'T WORK RIGHT IN ONTARIO IT IS A KNOWN ISSUE AND THEY ARE WORKING ON IT SO IF IT KNOWN WHY SELL IT ONTARIO PEOPLE ARE GETTING RIPPED OFF...
Darcy Petersen
Web Designer / Owner
[email protected]
www.2nerds.ca
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