Canada-Complaints.com » Telecommunications » Complaint / review: Telus - Telus network does not work | #12521

Telus
Telus network does not work

I purchased an iPhone on the Telus network December 29, 2009. For the first week to ten days it worked okay, but then I slowly started having issues. For example, the phone would constantly search for the Network, only some text messages were sent or received, I could not browse the Internet, and couldn't receive or send calls. I just recently returned home from a business trip and now nothing works on my iPhone. Nothing! I can not send or receive text messages, phone calls, or surf the Internet. It is nothing more than an expensive paperweight.

Telus has created two tickets for me as both my Data and Voice plans do not work. They will not commit to a timeline for any fixes, and at this point I am forced to sit back and suffer their shoddy customer service and even shoddier network; or pay $680 to cancel my contract. This for purchasing a phone on their network that has not worked properly from day one. Their customer service manager told me that they have the fastest network - not exactly the comment you want to hear when your phone is 100% inoperable. At Telus, customer service is an oxymoron. It seems to me the honorable thing to do is to cancel my contract, so that I can purchase a phone from a provider that offers a stable network.

I have spoken to friends and colleagues, and read many similar stories on chat boards - unfortunately only after purchasing my plan. My wife has an iPhone on another network for more than a year without issue, so clearly the problem is with the Telus network, and not Apple.

Caveat Emptor.

Date:

Company: Telus

Country: Canada   Province: British Columbia

Category: Telecommunications

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