Complaint / review / scam report
Telus Mobility
Worst customer service EVER

I have only been a telus customer for one year, I started having issues day 2! I had Rogers service for 7 years and only switched to Telus with the enticing offer of super fast 3G service and extended coverage area (I live by water). So day 2 of having my first phone a blackberry pearl, I try to open my browser and get the message "Your browser sucks, I think its time to upgrade", so I am confused what this means and I call telus... When I explained what was on my screen the support agent right out said "your lying, it would never say that"... I could believe he called me a liar... after we corrected that issue (the girl in the store didnt sign me up for the blackberry plan when I got my BLACKBERRY) I started to enjoy my phone.. for 20 days!!! I started to notice that my email and text msgs where not being sent and received and in some cases my emails would take 12 hours to send which I cant have for work reasons. So I called telus and after over 15 hours spent talking to them I was issued phone #2 which was another pearl... so I get the new pearl and think to myself "Yeahhhh I finally get to enjoy this super great service I was told about"... NAHHHHHHH that didnt happen... when I started having the same issues with this phone plus I noticed that my calls drop constantly no matter where I am I called telus for about the 25th time in the last 4 months I have had the service... they made the suggestion that I upgrade my phone to the curve 8330 because I can take full advantage of the 3G network they bragged about, so I did (BTW the curve isnt on the 3G network, something they forgot to mention) so with my new curve I am starting to think things are looking up but that lasted less then 3 days when the same issues started to occur... after many angry calls and multiple credits I gave up for a month and a half dealing with the fact that I still have over 2 years on my contract that would cost me hundreds to cancel... so around comes the Olympics and telus advertises their telus mobile tv so you can have to convenience of watching the Olympics anywhere... I fell again and subscribed!!! WOW.. so this program does not work EVER!!! I have called and gotten now a 4th replacement and I have tried to explain MANY times that Im not having a handset issue it is defiantly a network issue!! I work in a call center and we have telus and blackberry in my building and I have spoken with friends that work in both and we all agree but when I call I get every story in the book.. I even had a agent say "I dont want to deal with this" and hang up on me and when I called right back got the same guy that told me he just hung up on me then put me on hold for 25 min hoping I would hang up when I didn't he transferred me to customer care who insisted I talk to tech support even after I told her I just did and what happened.. she didnt sound like she cared at all... I am now about to call again tomorrow morning since the escalations dept was closed today... (apparently telus doesnt have "supervisors" in tech support I have been told this MANY times on the phone, until I mention where I work and name some supervisors then its right to escalations!! ) I hope I get a solution!!! I cant afford to buy out a 2 year contract... Im not asking a lot.. just live up to some sort of standards when it comes to customer service.. I just want to be treated like a human... I hold customer service at the highest of needs in a service based business and I am shocked that Telus manages to treat people this way and we have to take it... its called empathy telus USE IT!!
Author: Contact with Author

Offender: Telus Mobility

Country: Canada   Province: Canada

Category: Telecommunications


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