Complaint / review / scam report
Telus Internet
Very poor customer services

My complain is to request Telus to train their customer services agents and tell them try not to insult their innocent customers...When I saw some suspicious computers I decided to change network password..I called Telus but I found a strange thing that telus had two different accounts in my name...for same address...if Telus inquire about this they will find out that this is the result of greedy telus operators who want to make some bonus sales points doing this rubbish making two accounts for one person...and this duplicate account resulted that I paid telus long time ago and they disconnected my internet services...for non payment...ok say if I have two accounts and one is closed for non payments than why there is service interceptions when you people say i have two accounts...any way issue was resolved after spending full day talking with TD Canada operators and no cooperative Telus operators...If I would have spent same time in my office I could have earned hundreds of dollars...but my concern was still not resolved...the reason I called to change my password..when I asked operator he said...every thing is on the website ...I said OK...I will search it...and I tried telus website and it is so complicated...cannot explain how to change your network password...I said ok just leave it..forget telus rudeness and its rude operators...but after three months when I saw more strange computers on my network I called telus agent...the worst operator name Cody...in my life...I said I am calling to know how to change network password...he without asking me changed network id and password in a matter of seconds...but when I asked how to change it...he said every thing is on the website...IF I NEED TO GO TO WEBSITE...WHY I AM SPENDING MY TIME ON THESE OPERATORS..TO LISTEN EVERYTHING IS ON WEBSITE...than I requested Cody to please change this id ..i don't like it and i explained the reason why...and this no manners operators asked me WHY...WHY ...I DON'T UNDERSTAND THIS WHY...than i said to the operator I AM VERY DISAPPOINTED AND I HUNG UP...I TRIED TO check website..but there was no success...the website very complicated ...it has so much technical info I mean the router address website...if you see...and there are more than one ids and password...customer don't know which one to change...any how..I messed up...i did change my network id and there was no option to change its password on same page...and i lost INTERNET connection...I called again..and a new Telus operator told me to...Google..the procedure how to change password...oh God...what I do here...whey not Telus train their staff to Google and use you-tube how to resolve issue for once so at least they can...tell the customer most important and common question how to change password ..which more than four operators unable to resolve...including the installer technician who ..given me ...can you imagine...26 digits password for my network... and even he did not bother to give me a simple network password...so this issue is still not resolved...and I think I will order another service provider...who can answer simple question how to change network password and whose operator do not insult their customers and do not consider themselves superior smarter and consider their operator inferior...my questions is to TELUS why your operators are changing network IDS and PASSWORDS without asking customers and why they are saying EVERTY THING IS ON WEBSITE...any why they recommend to GOOGLE...i just need a simple step by step procedure how to change password ..either on website or a call from your office...or otherwise my next call is to cancel the services...
Author: Contact with Author

Offender: Telus Internet

Country: Canada   Province: Alberta   City: Calgary

Category: Internet & Web

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