Below is the review I left on their site - WORST service ever - Rude & apologies with fake promises
The product range is fantastic, this Mirror in particular has been a beautiful addition to our home, and the image on the website does not do it justice.
The service however in short, was fake rude and totally disorganised. This was at the Yorkdale Store, avoid at all costs if you want to avoid bad service. I would recommend shopping on line rather than go into the store or perhaps Visit the Square One store.
The server/s I had not only had a total lack of knowledge regarding the product range (yet they looked good! ).
During our sale our server was busy talking to another client, who happened to only be discussing a product not making a purchase..(Hello? I am making a purchase here) I was close to walking out, but the want for the product made me grit my teeth and endure the rudeness.
Then to top this off I asked about the bookends from this range which happened to be discontinued, NO HELP whatsoever, they had no clue when they finally figured out what I was asking for they couldnt even advise to ring customer services, I had to ring the USA stores and found out they had a huge stock pile in these stores and made a purchase via customer services.
Back to my Mirror experience, so now I have made the purchase, its raining heavily outside, so I tell them I will be at the back door in my car in five minutes, (I got there in three), I ring the doorbell, and they tell me they are on their way down - I was left waiting for 20 mins in the rain, I had to wait outside as you cannot park your car directly outside the door. So now I am drenched, and I ring the doorbell to ask where my purchase is they tell me they are packaging it...Okay...So how long does packaging a box take?..Another 15 minutes later I now resemble a person who has been swimming in their clothes, they finally come to the door with the Mirror...Guess what no packaging what so ever - I get the lamest excuse as to why I was waiting for so long.
Totally not impressed with the service I phone cutomer services with regards to their credit they get in touch with the store, the store manager calls apologises says as a good will gesture we will send you something in the post... To date I havent recieved anything.
Needless to say I wont be making any purchases at Crate and Barrel in the future - A shame since I am in the process of furnishing my new home and had intended to buy some heavy furniture items from them. Now I am trying to source the same items from another store...
I would rather go to a store that gives you good service because then that good feeling and positivity is attached to that product every time you look at it.
To conclude all I can say is that one bad word goes further than one good word, its a shame that their sales staff arent taught this...
1) Product range is fantastic kudos to the buyers at C&B.
2) Merchandising of stores & store planning cleverly executed
3) Prices Mid to high range but reasonable for the products
4) Service the worst yet encountered - (I have been a client at many stores across the World - UK, Milan, NYC, BC, France, Spain, Switzerland)
5) Apology from Management would have been fine but to promise something at the end of it and not deliver goes to show -
C&B are only interested in the money aspect (understandable as it is a business) but not interested in the customer journey & experience (not understandable as they are a business... Returning clientele? ).
Anyways good luck with your purchases, but try to source elsewhere for want of better service, or alternatively with customer services - they were fantastic.
Have a great day.
My review will probably get removed but if it even reaches one or two people and helps avoid a similar experience I would be happy...
Ill be posting this on independant sites too...