I applied for a urgent pardon/waiver package over 15mths ago. Guess what still nothing, this company is a joke they don't advise you on the status of your file, they have every excuse in the books, they don't do there jobs as promise period. Heck they even lost my fingerprints for my US waiver. Alex Keeling was my case worker waiver shouldn't take more then 6 mth max these idiots still never got it for me. I applied June 17 2011 it's now Nov 2012, you do the math do you really want these guys working on important files on your behalf. Ho yeah by the way most of the case workers are not license so trying to make a complaint to the upper law society is a no go. Trust me do yourself a favour look up a paralegal and pay them to do the paper work on your behalf.