Here are some things I found on their website, which are totally false:
"If you have ever been convicted of a criminal offence you are automatically banned from entering the USA. If you wish to enter the USA you must first obtain a waiver, even if you have a Canadian Pardon you will still require a USA Waiver…"
THIS IS NOT TRUE!!! There are many criminal offences that do not automatically ban you from entering the USA, such as DUI's, Failure to Blow, Dangerous Driving, etc. Also, if you have only 1 Summary offence (except for illegal posession), it does not ban you from entering the USA. Better yet, get a Pardon through AlbertaPardons.com and you won't ever need a Waiver and you'll save yourself thousands of dollars.
FAQ 21: "I have a flight which has a Stop Over in the US and I have a Canadian Criminal Record. Do I need a US waiver?
A: Yes. Anyone who lands on American soil, who has a criminal record, even if it is just a stop over, will need a US waiver. You can take the chance but you may be detained if your record is found out; due to the extensive sharing of information between the countries it is possible. Better to err on the side of caution."
THIS TOO IS TOTALLY FALSE!!! Your record must contain 2 or more Summary offences (not including DUI's, etc) or 1 Indictable offence! Obviously, these guys are just trying to sell you their Waiver Service, which is most likely just a list of Things-to-Do, which will cost you $500 bucks!