Sears Canada has a serious problem with communication between the company and customers who require service and resolution of issues.
Upon examination of my visa statement, I noted a double charge for a part I ordered by phone and picked up at the Edmonton Parts/Service Center.
February 16th I order an agitator brush for an upright Sears vacuum. I'm told I have to leave a credit card number before they will ship it to Edmonton. The part is supposed to arrive on February 19th. I explain the soonest I can pickup the part is on February 23rd and that I'm coming from out of town 1 hour. She says that's fine.
I go into the Edmonton Parts/Service Center February 23rd only to be told the part is not in yet. I explained that the order was confirmed to arrive on the 19th and that I also told the order desk that I wouldn't be in until the 23rd to pick it up. He goes to the back again to see if he can find it. Still no luck. Then a co-worker over hears the problem and starts to help him and goes down some other isle only to find the part is in. He says that'll be 49.34 cents. I explain that I had already given my credit card number and believed that it had already been paid for he. I was told that it was not paid for and that before I could take the part I would be charged the amount on my card. So the clerk swipes my visa and riings through the charge.
A few days later, I check my online banking statements and notice that not only was I charged the 49.34 on February 23rd when I picked up the part, but I was charged a second time on February 26th. I called Sear Canada only to get the royal run around and am told it's my problem and that I'll have to go back to the Edmonton Parts/Service Center to get it corrected. Like hell!
Today, March 17 once again, I'm on the phone to see why my visa has not been credited the extra charge.
1. Called 1-888-473-2772 National Service center tells me to call someone else.
2. Called 1-800-214-6751 Sears Parts tells me to call someone else.
3. Called 1-466-5151 Sears Parts Return tells me to call someone else.
4. Called 780-447-8010 Sears Edmonton Parts/Service Center.
The phone has been ringing for 10 minutes so far with no answer! What an effing joke! Since when is it up to customers to resolve Sears screw ups? This should have been handled promptly and immediately, instead I find myself asking Sears for a kiss, cause I'm seriously getting shafted!!
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