Complaint / review / scam report
Sears Canada
SERVICE

DO NOT EVER BUY ANYTHING THAT MAY REQUIRE PARTS OR SERVICE FROM SEARS CANADA!!!

Sears Parts Dept Edmonton SUCKS!!!

Need a Needle seat for SEARS LAWN MOWER

No Longer available, parts guy says well it will be in Carb Repair kit.

So it is ordered and paid for told it will be in, In a week and they will call me when it comes in .

Number 1 Complaint

no phone Number to call to see if Parts ordered

have arrived as they were supposed to be in 2 weeks ago and they were supposed to phone when they arrived and they haven't

Link from Internet gives a Local Phone Number for Sears Aprts Department Edmonton

http://www.profilecanada.com/companydetail.cfm? company=2049793_Sears_Home_Central_Appliance_Edmonton_AB

States here the phone # is 447- 8000 called this number 3 times no one answers

Called the 1- 800 number only to be told " Well the parts should be there "

but they could not guarantee that they were at the Parts dept in Edmonton.

Make a trip 45 minute drive to the Parts Dept they can't find my parts finally after 15 minutes she finds the Parts. NO NEEDLE SEAT in the Carb Repair Kit.

Asked the Clerk do you have a Phone # here no they don't

QUICK TO SELL PRODUCTS

But Don't Expect them to STOCK ANY PARTS!!!

TOP OF THE LINE HIGH EFFICIANCY FURNACE PURCHASED AND INSTALLED BY SEARS!!

This is My Friends and I am looking after the House as they are Away on a Holiday!

Furnace Service Call to SEARS

Listed in the Edmonton Phone Book Under

Sears Furnace Sales and Service call 1-800-200-5635

How can I help you Well this is not the Furnace Dept

what Number are you calling I am calling the Furnace Sales and Service Number listed in the Edmonton Phone Book

She gets rude and ignorant with me.

I finally get a Number 1- 800- 469-4663

which belongs to the Custom Draperies division of Sears according to the Edmonton Phone Book

No Heat in the House Tuesday @ 2pm called Sears

asked for Name : Robert XXXXXX

Address: 875 xxxxx Ave

Postal Code : T8_ - XXX

Phone Number : 780- xxx-xxxx

told Furnace is under Warranty till 2014

service man will be out WITHIN 24 HOURS

Wed @ Noon

I call Sears Service to find out when this Service Person is coming NO HEAT IN HOUSE -6 celsius outside

asked Name Robert XXXXXX

Address 875 xxxxx Ave

Phone Number 780- xxx-xxxx

The Person I am talking to will get ahold of the Service Person and have them call me right away

Wed @ 2pm

I am Calling Sears Service Department Again 23 HOURS NO HEAT IN HOUSE

asked Name Robert XXXXXX

Address 875 xxxxx Ave

Phone # 780- xxx-xxxx

Talked to Frado He Tells me there is no Service Request made for that Phone # at that Address

NOTE : In all conversations when asked for the Name of the House owner I give Robert XXXXXX

after 15 minutes of holding on the Phone They have found the Repair Request under the Wifes Name Her Name was never mentioned in any conversation!!

So Now we have found the Repair Order and it is 2:15 23 Hours and 15 Minutes the House has been with out HEAT!!

They will Prioritized the Service Request and get some one out as soon as they can, But No Time Frame is Given.

Wed 2:30

I call National Customer Service Centre for Canada 1-888 - 473 - 2772

I tell them the Problem I am Having, Her reply to me is well we don't have any Tech's in that Area and therfore have to Contract out the Work

A friend who works at SEARS tells me they have 3 Tech's on SEARS PAYROLL but they are just Pencil Pushers

So because it is Contracted out it could be 48 HOURS BEFORE I GET A SERVICE PERSON I am informed

WED 2:45

I then Get a Call saying that the Service call has to go thru Calgary Call Centre which is slated for FRIDAY!!!

ARE YOU PEOPLE FOR REAL??????

4 days with no HEAT IN THE HOUSE

Get REAL SEARS SERVICE DEPARTMENT OH SORRY I MEAN SEARS NON SERVICE DEPARTMENT

WED 3:02

Call comes from Contractor inquiring did I have a Service Call Request in

as They had a call from Sears wanting to know why the SERVICE CALL had not been Made yet?

and would the Repairs be Cash or Credit Card WHAT IT'S UNDER WARRANTY?????

Sears neglected to Inform the Contractor of this MINOR DETAIL!!

The Contractor not having recieved a Service Call Request from Sears

does not know that there is no HEAT IN THE HOUSE NOW FOR 24 HOURS!!!

Contractor said he will be there in 25 minutes and was there in 25 Minutes

Furnace Fixed by 4:30 pm on Wed by the Contractor Awesome Guy

My Niece bought a SEARS Washer and Dryer had SEARS hook up everything

Find out 6 months down the Road that they Vented the Dryer thru the Furnace

Good thing the House didn't Burn to the Ground

She talked to Management at every Level of SEARS

and she may has well taken her Head and Smashed it against a Cement Wall

because she never got 1 ounce of Satisfaction from SEARS never mind an APOLOGY!!

A Friend who actually happens to work for this LOSER Company

ordered a Dishwasher part 3 months ago was supposed to be in Edmonton Parts Dept in 1 Week they are Still Waiting!

Washing and Drying Dishes for 3 months for a Family of 6 SUCKS!!!

BOOOOOOOOOOOOOOOO SEARS SHAME ON YOU!!!

SEARS

NEVER EVER WILL I GO THRU ALL THIS BULLSH_T AGAIN

I Would not BUY a Pair of SOCKS from you NEVER mind a MAJOR APPLIANCE

CONSUMERS OF CANADA BE VERY AWARE OF BUYING ANYTHING FROM " SEARS "
Author: Contact with Author

Offender: Sears Canada

Country: Canada   Province: Alberta   City: Edmonton

Category: Shops, Products, Services

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