I ordered a rare sci-fi VHS tape from Robert Ligtermoet in January of 2004. When the order still had not arrived by mid-March, I asked Ligtermoet to cancel the order and refund the purchase cost. He assured me he would do this, but as of 7/16/04, I'm still receiving invoices from DHL Express, the delivery company Ligtermoet used to ship the package, for the full purchase cost of the tape.
Ligtermoet claimed he reversed all charges, but he's not being truthful. I've contacted him several times via telephone and email, and his attitude has been anything but helpful. I have contacted DHL Express and informed them of this fraud perpetrated by Ligtermoet. I'd like to warn every film buff and collector that dealing with Robertsvideos is risky.