Complaint / review / scam report
CymaxStores
Furniture

Cymax Stores is not your friend.

The furniture they sell is junk

They will promise to fix it over and over again and do not follow through.

You and your family would be better off buying your furniture from Wall Mart.

The Master bedroom set we purchased from Cymax is falling apart.

The glue is failing, the paint/stain is peeling and what we thought was going to be a wood bedroom set is all plastic.

The only thing I wished I did before spending $10, 000 with these guys was to check them out first.

If I had there would have been a chance they would have gotten me as another victim to add to their seriously growing list of customers.

My advice, you would be better off with a sleeping bag and a few milk crates to sit on or find another dealer.

The following are a series of correspondents fill with empty promises:

http://www.cymaxstores.com/Common/NoBot/AICO-Cortina-Dresser-with-Doors-in-Honey-Walnut-65050-28.htm

1. The Order(s)

Thank you for ordering from Cymax Stores.

We are currently processing your order and will notify you when it has shipped. Please review your order confirmation to make sure that we have your correct address and phone number, and that the items on your order are all exactly what you wanted to order. While we strive to provide great service, please note that shipping and delivery dates are estimates. This transaction will appear on your credit card statement as CymaxStores.

Your Order # : VRC121-1747021 Order Date: Mar 11, 2010 16:59:06 PM

Billing Address

W. T.

Monument, CO 80132

Phone: 719-

Shipping Address

W. T.

Monument, CO 80132

Phone: 719-

Payment Details

Credit Card

Description Quantity Unit Price Sub Total

AICO Cortina Nightstand in Honey Walnut

Shipping: White Glove Platinum (Free! )

2

Update

$839.00 $1, 678.00

Description

AICO Cortina 6 Drawer Chest in Honey Walnut

AICO Cortina 6 Drawer Chest in Honey Walnut

Shipping: White Glove Platinum (Free! )

AICO Cortina Sleigh Bed in Honey Walnut Finish

• Size: California King

Shipping: White Glove Platinum (Free! )

1

Update

$2, 157.00 $2, 157.00

AICO Cortina Leather Bedside Bench - Honey Walnut

Shipping: White Glove Platinum (Free! )

1

Update

$699.00 $699.00

AICO Cortina Dresser with Doors in Honey Walnut

Shipping: White Glove Platinum (Free! )

1

Update

$1, 679.00 $1, 679.00

AICO Cortina Mirror in Honey Walnut

Shipping: White Glove Bronze (Free! )

1

Update

$639.00 $639.00

Sub Total $6, 852.00

Shipping Free!

Sales Tax $0.00

Total $6, 852.00

Important Notes

1. Please note the shipping methods of your order, so that you will know what to expect on delivery. If you order items from different manufacturers they will ship separately, and may arrive with different carriers. If you will not be accepting the order yourself, please notify the recipient of our policies and procedures. If you have any questions or concerns about shipping, please contact customer service.

2. If you are receiving a Back of Truck or White Glove shipment, and the boxes or items for your order are damaged, it is very important to note this damage on your shipping documents. If this damage is not noted we may not be able to send you replacements for your order. If you do not have time to inspect the order write ‘RECEIVED – NOT INSPECTED’, and inspect the items as soon as possible. Please notify us within 48 hours of any problems with your order after arrival.

3. Please do not refuse your order under any circumstances. If your order is refused, it will significantly increase the time required to provide you with replacements. If the manufacturer determines that your issue can be fixed without sending you complete replacements, it may be necessary to redeliver your order. A fee may be payable to the carrier for this service at their discretion.

4. In certain circumstances we may hold your order for up to 24 hours in order to verify your shipping information if your shipping address does not match the address on your credit card. This is for your protection as a consumer and to prevent fraudulent activity.

Important Shipping & Delivery Instructions

White Glove Bronze

Delivery to the threshold of your home (garage, front entrance etc.). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

White Glove Platinum

White Glove Platinum service is the highest level of home assembly service. Delivery inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

Review These Products

AICO Cortina Nightstand in Honey Walnut

AICO Cortina Sleigh Bed in Honey Walnut Finish

AICO Cortina Leather Bedside Bench - Honey Walnut

AICO Cortina Dresser with Doors in Honey Walnut

AICO Cortina Mirror in Honey Walnut

http://www.cymaxstores.com/Common/NoBot/AICO-Cortina-Sleigh-Bed-5-Piece-Bedroom-Set-in-Honey-Walnut-650XXNX-28-5PKG.htm

2. The 2nd Order

http://www.cymaxstores.com/AICO-Cortina-6-Drawer-Chest-in-Honey-Walnut-65070X-28.htm

Thank you for ordering from Cymax Stores.

We are currently processing your order and will notify you when it has shipped. Please review your order confirmation to make sure that we have your correct address and phone number, and that the items on your order are all exactly what you wanted to order. While we strive to provide great service, please note that shipping and delivery dates are estimates. This transaction will appear on your credit card statement as CymaxStores.

Your Order # : VRC121-1747126 Order Date: Mar 11, 2010 17:04:50 PM

Billing Address

W.T

Monument, CO 80132

Phone: 719-

Shipping Address

Monument, CO 80132

Phone: 719-

Payment Details

Credit Card

Description Quantity Unit Price Sub Total

AICO Cortina 6 Drawer Chest in Honey Walnut

Shipping: White Glove Platinum (Free! )

1

Update

$1, 658.00 $1, 658.00

Sub Total $1, 658.00

Shipping Free!

Sales Tax $0.00

Total $1, 658.00

Important Notes

1. Please note the shipping methods of your order, so that you will know what to expect on delivery. If you order items from different manufacturers they will ship separately, and may arrive with different carriers. If you will not be accepting the order yourself, please notify the recipient of our policies and procedures. If you have any questions or concerns about shipping, please contact customer service.

2. If you are receiving a Back of Truck or White Glove shipment, and the boxes or items for your order are damaged, it is very important to note this damage on your shipping documents. If this damage is not noted we may not be able to send you replacements for your order. If you do not have time to inspect the order write ‘RECEIVED – NOT INSPECTED’, and inspect the items as soon as possible. Please notify us within 48 hours of any problems with your order after arrival.

3. Please do not refuse your order under any circumstances. If your order is refused, it will significantly increase the time required to provide you with replacements. If the manufacturer determines that your issue can be fixed without sending you complete replacements, it may be necessary to redeliver your order. A fee may be payable to the carrier for this service at their discretion.

4. In certain circumstances we may hold your order for up to 24 hours in order to verify your shipping information if your shipping address does not match the address on your credit card. This is for your protection as a consumer and to prevent fraudulent activity.

Important Shipping & Delivery Instructions

White Glove Platinum

White Glove Platinum service is the highest level of home assembly service. Delivery inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

http://www.cymaxstores.com/AICO-Cortina-6-Drawer-Chest-in-Honey-Walnut-65070X-28.htmPle

Dear W.T.

Following please find a tracking number for item(s) on your Order Number VRC121-1747021:

Write a Review of Cymax. Let other customers know about your experience with us. Click here

Tracking Number Carrier

Q16695 Home Direct

You can track the status of this package by clicking the following link:

http://www.homedirectusa.com/hdusa/Search4Scheduled.do? hiddenWaybill=Q16695#

You can contact Home Direct customer service at 1-800-611-6302 or you can visist Home Direct website at:

http://www.homedirectusa.com

VERY IMPORTANT: Please note that the only time a delivery can be refused without penalty is after the package has been opened, inspected for damage and marked "PACKAGE DAMAGED" on the carrier's signing sheet.

It is VERY IMPORTANT to any claim you might need to make that you do not refuse the package before thoroughly inspecting it and its contents prior to signing for delivery. Keep in mind that while the outside packaging appears damaged, the actual contents of your package might have been successfully protected by packing materials inside the container and be perfectly fine. However, if replacement parts are needed, Cymax Stores will send them to you at no charge. For more detailed information, please refer to our Standard Return Policy at http://www.cymax.com/Common/Site/HelpPage.aspx? ID=46#44.

If you have any questions regarding your order or any of our company policies and procedures, please contact us at [email protected]

Damaged goods replacement request. 4/30/2010

Hello W,

Thank you for your order with Cymax Stores. Your replacement request has been received and I have contacted AICO to provide a resolution. If any further information is required in order to proceed with your request I will let you know immediately.

I will be the Resolutions associate personally handling your replacement so please feel free to contact me directly should you have any questions or concerns.

Regards,

Dave H.

Resolutions Associate

Mon-Fri: 9.00a - 5.30p

Pacific Daylight Time

cymaxstores

Toll Free. 1-866-740-9830

Fax. 1-604-629-4708

[email protected]

http://www.cymaxstores.com

2nd Replacement Request 5/4/2010

Hello W,

I just wanted to let you know that I am still working to provide you with a resolution for your defective item. I have contacted AICO for a full update on your replacement request. Once I have received this update, I will contact you via email. We apologize for the delay and any inconvenience it may cause.

Regards,

Dave H.

Resolutions Associate

Mon-Fri: 9.00a - 5.30p

Pacific Daylight Time

cymaxstores

Toll Free. 1-866-740-9830

Fax. 1-604-629-4708

[email protected]

http://www.cymaxstores.com

Resolution 5/12/2010

Hello W,

I spoke with AICO this morning about the status of your replacement request, and I’m happy to let you know that your replacement will be shipping this afternoon. I sincerely apologize for the delay in getting this out the door to you, and appreciate your understanding.

Regards,

Dave H.

Customer Service Supervisor

Mon-Fri: 7.00a - .3.00p

Pacific Daylight Time

cymaxstores

Toll Free. 1-866-740-9830

Fax. 1-604-629-4708

[email protected]

http://www.cymaxstores.com

Still no replacement 5/13/2010

Hello W,

I believe they are shipping a replacement, but I’ve sent them a quick email to verify that.

Regards,

Dave H.

Customer Service Supervisor

Mon-Fri: 7.00a - .3.00p

Pacific Daylight Time

cymaxstores

Toll Free. 1-866-740-9830

Fax. 1-604-629-4708

Still waiting 9/22/2010

Hello W.

I apologize for the delayed response, as I was out of the office earlier this week on a personal matter. I have forwarded this information to AICO to provide replacements or repair details, and I should have an update for you shortly. Would it be possible to provide a picture of the defect to the bed rails? I don’t know if it’s necessary for AICO, but it would likely expedite their approval (since this is significantly outside of our replacement timeframe).

Dave H.

Customer Care Supervisor

cymaxstores

Toll Free. 1-866-740-9830

Fax. 1-604-629-4708

[email protected]

http://www.cymaxstores.com

10/1/2010

Hi there,

I haven't received word in a few days -- per our previous conversation, is it possible to send pictures of the item? AICO is requesting at least pictures of the bed rails before they can continue with a warranty claim.

Dave H.

Customer Care Supervisor

cymaxstores

Toll Free. 1-866-740-9830

Fax. 1-604-629-4708

10/4/2010

Hi

Thank you for your order with Cymax Stores. We have received your replacement request and understand that the Bed Rails are unfortunately damaged. I apologize for any inconvenience caused.

To better assist you with your request we ask that you please provide photographs of the issue with your item. This will help us determine the extent of the damages and resolve this issue for you in a timely manner. It does help to provide a variety of pictures taken from various angles and distances. When these photographs are obtained please send them directly to me via email.

We greatly appreciate your assistance with this matter and look forward to your response.

Thank you,

Alistair.k

Cymax Stores Inc.

www.cymax.com

Hi W, 10/15/2010

Thank You for your order with Cymax Stores.

Please be advised that we are unable to proceed with your Replacement Request without further information. We have attempted to contact you via email and phone regarding this matter.

Please note that your replacement request will be archived until we receive the pertinent information, and that parts or full unit replacements may be denied if we do not receive the necessary information within 14 business days from the date of delivery of your product.

Please do contact us within this time frame and we will be happy to re-open your request for you. We look forward to your prompt response.

Thank You,

Alistair.k

This was the final correspondence From Cymax

Cymax Stores Inc.

www.cymax.com

They do not plan to replace or fix this product

We need to stop these type of Companies fro stealing from us.

WT,

Monument CO
Author: Contact with Author

Offender: CymaxStores

Country: Canada   Province: Canada

Category: Internet & Web

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