Attn: Futureshop CEO/Customer Service Lead/Potential Customers (READ THIS FIRST)
I would like to bring to your attention the absolute failure of Futureshop's supply chain and customer service organization. As a first time buyer I placed my order on your website believing the expected delivery dates I was promised (1-3 days) on Dec 25th. I bought a gift for my nephew hoping to gift him on his birthday. Today on Jan 10th both Futureshop and Canada Post have no clue where my parcel is and after constantly calling (total 6 calls – 12/27, 28, 29, 1/6, 9, 10) I still have no response. Only thing Futureshop team is good at is providing false information to the customer. On top your Customer Service Manager Karen (Employee # 15500) was rude & uncaring instead of trying to provide me with a solution. Karen is good at is using the word "unfortunately" which indeed is unfortunate coming from your customer service manager rather than helping a beleaguered customer. On top no one is bothered to take on the responsibility respond back to me and instead I am being asked to call back after all this? This is absolutely unacceptable to me as a consumer.
On top you cannot even submit an email complaint on their website. Every time you try to do it takes you to another page. Unbelievable ...what’s the point of contact us page when you cannot contact the company? Why should I suffer because of your inability to fulfill an order successfully? Rest assured I will never buy or recommend Futureshop to any my family & friends given lousy, uncaring and rude response of Futureshop customer service. Either I should be able to collect from a local store or cancel my order right away.
How can a company run its business while providing false information to the customer? Where is Futureshop's business ethics? Where is the customer service that we expect? Since when did "unfortunately" and "sorry" replace "let me find a solution" or "let me get this fixed right away"? Absolutely horrible & completely unacceptable response from one of the largest electronic retailer of the country.