» Security » Complaint / review: Zellers - Ude security guard assulted my wife | #2044

Ude security guard assulted my wife

Saturday January 14th, 2012 my family and I were at Zellers at Thorncliff Park at approximately 1pm shopping and I was coming down the escalator with my wife and child while a security guard was going up the escalators. He turned around and looked at me from top to bottom. I asked him if something was wrong and he replied “did you steal something”. I was shocked he said that and I went to speak to the manager of the store about what had happened. The manager’s name is Faheem and the store number at Zellers is 416-422-5354. I asked him for the security guards name and the company he works for. He provided me with his first name only and the name of the security company called OBN security. While I went back shopping the guard walked by me again and was giving me dirty looks so I asked him what is wrong with him and he said he can do whatever he wants and talk to people anyway he wants. I walked back towards the manager’s office and he went back to the security counter and my wife asked him for his security license number because we did not have his last name, we had to ask him several times because he kept on refusing to give it to us. He than pulled out his security license number and my wife started to look down at the number off the ID card. He started to be aggressive and started to yell at my wife I told him that he was unprofessional and he had no ethics and he kept on calling me bro. I told him I was not his bro and that he was not acting as a security guard. He then grabbed his ID from my wife instead of taking it back politely he ripped it out of her hand and assaulting her in the process and calling her stupid in front of customers. I told him I was calling the police and he left towards the escalators saying “call the police they cannot do nothing to me”. The officers that came on scene were Pc. Gibson and Pc. Mamotian. Pc. Mamotian provided me with the security guards last name which was Ferdinand. The manager at Zellers took me off to the side and apologized for the security guard and told me that he had contacted his boss since Zellers subcontracts guards out from OBN security and that he would not be working at this store anymore.


Company: Zellers

Country: Canada

Category: Security


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