Complaint / review / scam report
We filed a claim with this company for a cracked cultured marble tub that has leaked. we had tenets for the last 2 years and were unaware of the problem until they were gone. we have been give 4 different reasons(excuses) for not covering this.#1 we did not have renters insurance. But when they checked they found that we did have it. #2 it was a fragile, brittle article.#3 the house was settling, bulging and cracking. I would like to add that our house is 25 years old. A house settles within the first few years and not all of a sudden 23 to 25 years later, the house is also on a cement slab.#4 the water damage was not covered. We never once ever asked for the floor to be done as my husband is a contractor and we figured we could do that much our selves.Our concern was the 6 foot custom tub.The rep said she was coming out to our house with a restoration company which she did not bring. This I questioned at the time of the appointment. I had a feeling at that point they had made up their mind already about not covering this before even seeing it. There has not been any answers the same at all. I will not give up on this as I know the damage should be covered, We pay a lot of money every year for the motto of theirs.WE HELP PROTECTWHAT IS IMPORTANT TO YOU AND YOUR FAMILY. right!!! Beware of this company as they have gotten too big for their britches and it is time to stand up for what is right.I hrecordings to prove what I have said hereave many photos and
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