On December 26th, 2008 I placed an online order with Futureshop.ca. I received my confirmation via email on the item purchased and that I would be contacted with a delivery date. On three seperate times I was called to expect a call early to late in the week about delivery of the product. I waited and never heard anything. In calling the Futureshop customer support I was told that it was not able to be delivered since they still had it or that is was in transit on a cargo ship. Each and every call to this customer support number yielded different answers every time. Frustrated with the way this was going on January 17th, 2009 I cancelled the order since one one knew where the shipment was. On January 21st, 2009 I got a call on the actual delivery and I told them it was cancelled. Ever since January 17th, 2009 I have been trying to get my credit back. I am on the phone again right now STILL trying to get my money and being told its going to take another 7-10 business days. I have asked to speak to many supervisor and managers and I have only been successfull twice of the 5 times I have asked. I have been told I will get the credit again today and that I would get this in a phone call and email but I have yet to see this..
A Frustrated..
Juan Burton
[email protected]
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