» Internet & Web » Complaint / review: Future - Paid for product & never recieved | #7508

Paid for product & never recieved

1-on december 25th I ordered a 50 inch plasma lg tv from (online) The payment was charged to my credit card on the exact same day and I received a confirmation that my delivery would come around dec 28. I then proceded to purchurse my other furniture for deliver on the 28th as well, (to coordinate same time delivery). Dec.28, no delivery from future shop. I did receive an email later that day, stating that my deliver would be jan 5th between 9 and 9. Well, January 5th, everyone is back to work and unable to take an enitre day to stay home and wait for a delivery. I had been told that I would receive a phone call on the 4th of january with a 3 hr time frame. I received the phone call stating that they would pass between 9 am and noon on the 5 of january. Meanwhile the delivery truck had come and gone by 8 30 am. I then called futureshop and was guranteed a delivery date the very next day between 6 and 9 pm. They never came, upon calling again the next day, I was confirmed that the agent should of never told me that as it is impossible for them to schedule deliveries as this service is outsourced to another delivery company. I was told that my problem would be escalated. several more days, its now Jan 8th and I am told that my situation will now be ''priority'' escalated. January 11th, still nothing except for emails saying that they are sorry. I am at my wits end regarding this matter. I want my product, or equivalent, and I don`t want to receive anymore BS emails from them. I also want to be compensated for the hours (over 25 hrs logged from cellphone, workphone, home phone) to these people. I have spoken to Tyler, Rose, Warren, Justin, Robert, just to mention a few. Can you please do something to help me?


Company: Future

Country: Canada   Province: Québec   City: Dorval

Category: Internet & Web


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