» Electronics and household app. » Complaint / review: The Bay - Delivery/Customer Service | #2968

The Bay
Delivery/Customer Service

I had the same complain. It's just happen today. I expect our washer and dryer from 'the bay' to be deliver today between 1200-1800. So, I did not take any shift at work today and stayed at home for the whole day. I had 1 call missed while I am doing something in the kitchen and they left a message in my voicemail that they were the delivery people. Then, I called back on the last number who called because I barely hear the number he said on the VM. I called 3 times and no one answers. While calling d delivery man, d customer service called me and left a msg that they cannot deliver it today because i missed it. I was pissed off from hearing it. I called the customer service, and he just keep repeating these words "I'm sorry ma'am we understand your feeling but the delivery man called you and no answer so they called d customer service. I know it's inconvenient for you but we can re-schedule the delivery after 48 hours." I keep telling d man on d phone dat I called d number after few seconds and no one answers 3x. And why they will leave d place without waiting for a call back, to think i called back right after I got d message from my voice mail? And now, I have to compromise my work to wait for d next delivery? The CSR juz keep repeating above that adds to my frustrations. I told him, do you undestand what I am trying to tell you? he keep saying "yes ma'am I understand you." But he did not get my point. He wanted to blame me that I did not answer d call dats y d delivery was missed. But he does not listen to what I've said that after few seconds I called back but no answer. It was totally useless talking to that CSR (Customer Service Rep.).

So, I spoke to the manager that your people are not thinking about your customers they just think about theirselves, they juz want to go home early without thinking about d customer. Just imagine, I am also the last delivery and its just 1357 when they called. The delivery wait was supposed to be until 1800. They do not realize that the customers were waiting the whole time at home juz to wait for that delivery, and juz for few second to wait for a call back from d customer, they ca’nt do it??! Do you think it’s reasonable??! And I told d manager I wanted to cancel d order, she keep saying that “pls ma’am, let us try our best to re-schedule your delivery on d earliest date then if we cant you can cancel your order.” I was like, so what now you wanted me to wait again for a week or so and then your lazy delivery men will juz blame it to me again?? You know what I told her, its maybe because I was really upset and the customer rep. made me more mad, I told her, I do not want the delivery men who supposed to deliver my appliance today to deliver it next time. And do not expect a call back or an answer from my phone because I will be working starting tomorrow. Do not expect me not to go to work to wait for d next delivery, because you will not pay for my hours staying at home and then your delivery men will juz cancel it. I am d only person working for 6 people and I hope you understand that. They have to knock several times harder, ring the door bell to make sure my mom will hear it. And make sure the installment was properly done when I got home at work. Because if I see another mistake that will cause inconvenience on my part again. I will not pass this anymore. And I told her, these things should not happen again, not only to me but to all your customer.


Company: The Bay

Country: Canada   Province: British Columbia   City: Surrey

Category: Electronics and household app.


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