Our firm recently received its first collection notice froma firm hired by Salesboom claiming that we owed money on a brokencontract. A contract broken by Salesboomfor non-delivery of services advertised.
BUYER BEWARE!! Weshould have done more research.https://www.bbb.org/maritime-provinces/business-reviews/advertising-marketing-agencies/salesboom-in-halifax-ns-19761We paid for 6 months of service that never met the standardthat they advertised. According to thiswebpage https://www.salesboom.com/support/crm_service_level_agreement.html theystate Salesboom has a system uptime guarantee of 99.8%. This is not true and we have logs to prove it. We lost dozens of hours worth of data entrytime due to their service constantly going down. They promised over and over that scheduledmaintenance would remedy the issues. Theproblems were never resolved. Here is the main issue specifically... you can take the 30days free and see for yourself. While youare on a call, you will be entering very important notes. When you go to save, you will be kicked outto the log in screen and all of your data will be lost. Then you will not be able to log back in for"who knows how long", sometimes seconds but sometimes not forhours. So now your sales staff sitsaround wasting company money waiting for Salesboom to come back to life. I can not adequately express my anger andfrustration with this service. DO NOT GIVE THEM A CREDIT CARD NUMBER OR ANY POST DATED CHECKS. If they believed in their own service andknew that customers would be satisfied they would not engage in such practices.
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