We purchased our Kenmore Front Load Washer and Dryer less than a year ago. For the last several months our clothing have had black streaks/marks showing up that will not come out. We have lost in excess of $500 CAD of clothing at this point. Sears has sent their contraced service company out twice to fix it. They have replaced the washer bearing and drum as well as the felt/liner in the dryer. While the contractor has been out twice to fix it I have stayed home 3 days from work because for one of the appointments they made, and that they called to confirm the day prior, they didn't show up for. They called the day of the appt at 2 p.m. in the afternoon to inform me they weren't coming after all as they were going to order parts. When I expressed my disastisfaction with the company the woman on the phone responds by saying "We're bad aren't we"? If I could have reached through the phone at that moment...!!! Unbelivable. Unfortunately they have the contract for Sears and if I want my appliances fixed I have no choice. Well.. Sears -- here's my choice. My choice is to use every public forum and social media tool there is to let everyone else NOT TO BUY FROM SEARS!
When I called Sears to complain that my washer/dryer are still not fixed and in fact a new problem has shown up whereby it is not spinning or rinsing clothes. The customer service agent said the only thing they can do is to have the service company come out again. That will make 4 days I have stayed home from work. At this point SEARS owes me as the cost of me staying home is more than the appliances are worth and especially when you add in the cost of the clothing to replace it. The rep. also said they won't discuss compensation for my clothing until the problem is fixed. Yes you heard it correctly - keep ruining clothing until they figure out what is wrong. So the bill could be $750 or $1000 or higher in clothes alone by the time they figure out what is wrong.
So, continue to frustrate the customer, inconvenience them rather than just replacing the obvious lemons they sold me. Nice. I have been a Sears customer for the past 30 years. But I GUARANTEE these were the last SEARS appliances I will ever buy unless they resolve this situation by replacing the appliances and personal apology from the president of the companyw ith a promise to address the obvious customer service issues they have. And since I know that will happen when HE** freezes over... I guess they lost a customer.