Complaint / review / scam report
Being charged delivery fees to replace poor quality item
A couch was ordered and delivered and the quality of the workmanship was very substandard. I was told to notify the sales rep within 7 days and picked out another couch. When reviewing the invoice, I noticed they were charging me a $69 fee to deliver the replacement couch even though they had to come to pick up the original poorly crafted couch. They said to keep it at my home until the new one was delivered. When I questioned about the fees, they said I would of had to have a tech come out and evaluate it. It has been a few weeks and I still don't have the replacement furniture and am cautiously guarding the one that is here for them to pick up. Customer service would not consider waiving the fees and I assumed since I told the sales rep about the issues this was enough. What could a service tech do about the poor workmanship and they would not consider sending one out to evaluate it even though I had it for only a few weeks
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