Complaint / review / scam report
We bought a new washer and dryer 6 years ago, from Sears, by no means the first kenmore product we have purchased from Sears. The first washer and dryer we bought lasted almost 25 years, and they never needed servicing, but they did eventually, wear out. This set, totally different...the washer just didn't seem to be as good, right from the start. This was not a cheap set, but it was not the the most expensive set they offered either. The washer quit spinning...I called to see about getting a tech. to come and repair, we have no service agreement, and the warranty was only good for 5 years...they could not send anyone for 2 weeks. Not wanting to leave my laundry for that long, or pay to use a laundro-mat, we decided to try to get someone local to have a look at it. It is repaired, and it ONLY cost 350.00...HOW NICE, NOW SEARS PRODUCTS ONLY LAST 6YEARS, BUT REMEMBER ...THEY ARE WARRANTIED FOR 5 YEARS. I FULLY expect, we will not be purchasing anymore SEARS products in the near future. BE VERY AWARE
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