I had a washer and dryer delivered to my house. The antique equipment they were using to deliver the washer had one small strap, which was wrapped around the washer. When the belt was slipping from the washer, the delivery men were unable to stop the washer from falling and it left huge and deep scrapes in my oak stairs from the edges of the washing machine. I have called the manager of the Lindsay Sears, who is arrogant and dismissive. He has lied about the circumstances, but then if he actually cared enough to listen to my complaint, he may have actually understood what I was saying. Customer service has been very good at taking the phone calls, but at this point, months later they seem to just be humoring me. No results, Sears simply does not care. I WILL NEVER buy anything else from that organization. Beware, anyone purchasing items from Sears, especially this arrogant, ignorant manager at the Lindsay location. Thank God, for local business!! Bought the same appliances for less money and had it delivered without any issues. They cared and had the proper equipment!