» Cars & Transport » Complaint / review: Sears Canada Inc - Delivery Service | #5805

Sears Canada Inc
Delivery Service

I just had a delivery tonight (April 14th) from Sears Canada Inc. They contract out their delivery service and I paid for the delivery of a washer and dryer. When the truck arrived, the delivery guy jumped out with his tape measure - walked in my house looked at my basement door and said the dryer won't fit... I will put it back on the truck and walked out. I walked out behind him and he asked if I wanted the washer delivered as that would fit. I asked how wide is the dryer and he said I was short one inch and basically don't yell at me or I will leave now! I told him just one moment and I will remove one side of the door jam going into the basement and that would give him one inch that he needed. The point is here - he was in such a hurry and so dam rude that I was totally disgusted! No customer should have to put up with this "third" rate service for delivery that was paid for. Had he just said, we need another inch and if you remove a portion of the door jam - it will fit - but oh no... this guy had no interest in keeping a sale or trying to accommodate a customer. He was very rude, ignorant and dressed very badly. A poor representative of a company and completely no interest in keeping the sale.

I will never use Sears delivery again and never shop at that store again for a hard line appliance that needs delivery if this is the kind of people Sears has working with them. You know, a sale is never complete until the product is in the customer's home and working and it is ONLY when THE CUSTOMER says they are satisfied that you have satisfied the customer. Sears should know this by now and if they don't more customers like myself will head for the door never to return. This sale was well over $2, 000.00 and this idiot was willing to just put everything back on the truck and leave to Hell with the customer. Wake up Sears - your contracted people are killing your business if you care to know!


Company: Sears Canada Inc

Country: Canada   Province: Ontario   City: Toronto

Category: Cars & Transport


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