Complaint / review / scam report
Sears Canada
Undelivered appliances and poor customer service!


I ordered 5 appliances 3 months ago from the Kitchener Sears Home store for delivery to my new home in Mississauga. Now on the Eve of X'mas, I am still waiting for my delivery to arrive from the 20th of Dec.07. Apparently, the drivers did not know how to locate an address in Mississauga two times around. Yes, there have been two attempts to get my appliances but the drivers have apparently had a hard time to find my house even though I have given them ever cross road and main road to get here including ladmarks. I had a driver tell me that it was too late for the delivery and he had to go home since it was taking him awhile to find it. The first delivery attempt they were in my complex 3 houses down but did not think of asking where my place was. By the way, I live off one of the main road in Mississauga-Derry Road. I found the drivers to be acknowledgeable on the roads in Mississuage along with poor manner when communicating with their customers- had a driver tell me to shut up. This is unacceptable under any circumstances.

The delivery setup with Sears is also unprepared to handle situations like these as they just send you to Customer service to reschedule your delivery. How many times do you have to reschedule a delivery before it actually gets here or they get it right? I will not recommend Sears to anyone I know due to their incapable ability to get a delivery on time to a home especially when every other company such as Leon's and Brick can find your home with no problem. NO EXCUSE SEARS!!!
Author: Contact with Author

Offender: Sears Canada

Country: Canada   Province: Ontario   City: Mississauga

Category: Electronics and household app.


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.