Complaint / review / scam report
Sears - Kenmore front load dryer
Clothes get stuck - poor service

In July of 2009 we purchased this dryer. Less than a month after purchasing we had a clunking noise. Service guy came out and found snaps from my sons onsies - never again did I put the onsies in there. In July of 2010 the heat stopped working. Some repair guy came out and opened it up and who knows what he did as he did not explain ... but the dryer then worked. When the repair guy was at our home we mentioned that clothing and various items get caught in the front part of the dryer - he explained this was common and he would order a part to correct it. He indicated he would call us and return to install the part. The repair guy never returned. Warranty ended and we gave up. 1 year later - We rec'ved a call from a Sears warranty person about another appliance and we unloaded our dissatisfaction on him. He indicated that he could see the part was ordered and gave us a number to follow up. We left a message at that number and heard nothing. We tried calling Sears and after 10 numbers we reached someone who heard our story and apologized and made an appointment time for a service guy to come out. The next day we received a call from a woman from Sears who immediately escalated the conversation and starting yelling at me. It was so bizarre. There was no hello, how are you. We need to discuss this situation. It was an instant attack. I told her it was my understanding the situation was resolved. After listening to her verbal attack I insisted on hearing from her supervisor and have yet to hear again from Sears. What a disappointment. Who pays $1000 for an appliance expecting it to last 10 years only to find out it is a piece of crap that eats clothes and the company that sells it could care less.
Author: Contact with Author

Offender: Sears - Kenmore front load dryer

Country: Canada   Province: British Columbia   City: Victoria

Category: Electronics and household app.

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